![]() But John made us feel confident and we could not be happier with our choices. Again, since the patio could not be square, he had to hand cut a lot of stones and the design is exquisite and flawless! It’s not always easy to imagine what a design will ultimately look like from small samples of materials and drawings. The pavers are a whole other piece of artistic excellence that Juan created for our patio. The craftsmanship was first class! Hugo and Gilberto, who constructed the cover, had to work in the rain and did an amazing and thorough job, working from an expert design drawn by John, but one that also required some adaptation to the quirky space on the spot. The way they attached the beams to the house and the custom cut edging made it look perfectly even and normal. The design of the patio covering was totally custom made as our yard nor the house was square or even. My husband and I were both so impressed with how quickly and expertly the project was done. Now we love lounging under our patio covering – the transformation was amazing! The pavers are absolutely gorgeous and transformed our long and narrow yard into an oasis, a stunning extension of our living space and in fact a space we never used since we bought the house. We purchased the most beautiful brown metal patio cover (pergola) that blends with our house so well it looks like it was part of the original construction on our Spanish style house and totally looks like it’s wood. He was attentive to our needs and desires, frank and straightforward in his communications and had creative and practical solutions and ideas for our troublesome space. Besides the fact that the product looked awesome and in fact superior to the competition, John himself was what sold us on working with his company. We don’t guarantee that we will receive your returned item.“When we first met John Haynes of T.Ybarra Construction at a home show, we knew we would like working with him over the other companies we had looked at using. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Alternate Worlds, 10854 York Rd, Cockeysville MD 21030, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Alternate Worlds, 10854 York Rd, Cockeysville MD 21030, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Graphic Novels, Books, or Comics with obvious signs of use.There are certain situations where only partial refunds are granted (if applicable) We reserve the right to add items to the non-returnable list at any time without notification. Several types of goods are exempt from being returned including: It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]()
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